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charily
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Joined: 21 Mar 2010
Posts: 1
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 Posted: Mon Mar 22, 2010 3:03 pm Post subject: I really need some help with Windows Vista? |
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Recently, I turned on my laptop, then logged in. After typing my password, the screen was black, and all I could do was move my mouse around. I did the little trick of CTRL+SHIFT+ESC, then I ended explorer.exe and started it again. Everything seemed to be fine, except I couldn't open any antivirus programs. The Windows Installer also doesn't work.
I'm using a Sony VAIO, and it runs Vista Home Premium.
Now it is nearly a month later, and I have tried everything.
-System Restore (it was a bad idea, actually)
-Going into REGEDIT and looking at my explorer.exe snaps.
-Booting from a Recovery Disk.
-I even downloaded the full version of RegCure, because it claimed to be the number one fixer of black screens. LIES.
So, if anybody can help, I would really appreciate it.
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Last edited by charily on Wed Mar 24, 2010 3:31 am; edited 1 time in total |
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Seejay
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Joined: 22 Sep 2007
Posts: 1934
Location: Vicenza, Italy
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| Posted: Mon Mar 22, 2010 10:21 pm Post subject: Re: I really need some help with Windows Vista? |
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| charily wrote: | Recently, I turned on my laptop, then logged in. After typing my password, the screen was black, and all I could do was move my mouse around. I did the little trick of CTRL+SHIFT+ESC, then I ended explorer.exe and started it again. Everything seemed to be fine, except I couldn't open any antivirus programs. The Windows Installer also doesn't work.
I'm using a Sony VAIO, and it runs Vista Home Premium.
Now it is nearly a month later, and I have tried everything.
-System Restore (it was a bad idea, actually)
-Going into REGEDIT and looking at my explorer.exe snaps.
-Booting from a Recovery Disk.
-I even downloaded the full version of RegCure, because it claimed to be the number one fixer of black screens. LIES.
So, if anybody can help, I would really appreciate it. |
Hi Charily,
I presume, seeing as you've not done a fresh re-install of Vista, that it is an OEM install?
Given this presumption, you've done all the right moves ( apart for the system restore, as you say - if you get the right restore point, then you can usually save things, but in this case....).
It would be useful if you could post some screen-shots using photobucket, or some-such image hosting service.
BUT, from what you describe, you caught a virus. Any chance you can post your recent Event logs ( Computer - right click - Manage - Event viewer - Windows logs- Security )?
The black screeen, inability to run AV software, explorer.exe hanging, etc. are all typical symptoms of a viral infection. If your Vaio is networked to another computer, then try running an AV from that box on your Vaio. If not, I guess you must have friends/relations that are computer owners. Try networking your lappy to another machine with a decent AV prog. and see where that gets you.
Without more precise info, I can't really help any further. In your position, if the above doesn't work, a fresh OS install might be necessary.
The more info you post, the more feedback you'll get.
Hope to hear from you soon
Chris
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Seejay *Proud Founder & Member of BOINC Team Allprojectstats.com*
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